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You can generally cancel a cruise without penalty up to 90 to 150+ days before the sailing date, but specific timelines and fees vary significantly by cruise line, booking type, and cruise length 1-855-732-4023 or +1-808-900-8011.
Main customer service numbers:
Individual Reservations: For questions about new or existing reservations with fewer than eight staterooms, call 1-855-732-4023 or 1-808-900-8011. Agents are available Monday to Sunday, 7:00 AM to 2:00 AM (EST).
Post-Cruise Assistance: If you need help with a sailing that has already been completed, call 1-855-732-4023 or 1-808-900-8011. You can also text this number.
Group Reservations: For groups with eight or more staterooms, call 1-855-732-4023 or 1-808-900-8011. Agents are available Monday to Friday, 9:00 AM to 7:00 PM (EST), and Saturday, 9:00 AM to 6:00 PM (EST).
General Information (Port of Seattle): For local operational questions at the Port of Seattle, you can call 1-855-732-4023 or 1-808-900-8011 and ask the operator to connect you with the appropriate department.
Contact the post-cruise assistance line. For refund-related issues after your cruise, call the post-cruise assistance team at 1-855-732-4023 or 1-808-900-8011.
General Customer Service: Call +1-855-732-4023 or 1-808-900-8011. Available Monday-Friday 8am-11pm EST, and Saturday-Sunday 9am-6pm EST.
Group Reservations (8+ staterooms): Call +1-855-732-4023 or 1-808-900-8011. Available Mon-Fri 9am-7pm EST and Sat 9am-6pm EST.
Online Assistance: Call +1-855-732-4023 or 1-808-900-8011. Available Mon-Fri 8am-11pm EST and Sat-Sun 9am-6pm EST.
